Support center

Help with AI Meeting Recorder.

Use this page for setup help, recording instructions, billing questions, privacy information and troubleshooting for Free AI Meeting Recorder & Notes - Voxly.

Need direct help?

Contact Voxly support and include your account email, browser, meeting platform and a short description of the issue.

Email support

Quick start

Open your browser meeting, webinar or call page.
Open the Voxly extension and open the recorder page.
Click Allow Tab Audio, choose the meeting tab and enable Share tab audio.
Allow microphone only if you want your own voice included.
Click Start Recording, then stop when finished to create transcript, summary and exports.

What Voxly can do

  • Record meeting tab audio with permission.
  • Optionally include your microphone.
  • Improve call sound with Audio Fixer and EQ.
  • Create AI transcripts and meeting summaries.
  • Capture decisions and action items.
  • Export summaries as Word/PDF and open an email draft.
  • Download the meeting recording.

Troubleshooting

Recording does not capture meeting audio

Click Allow Tab Audio and choose the actual meeting tab in Chrome’s share picker. Make sure Share tab audio is enabled. If you choose the whole screen or another tab, Chrome may not share the meeting sound.

My own voice is missing

Tab audio usually captures other participants, not always your own microphone. Click Allow Microphone on the recorder page if you want your own voice included.

Chrome or macOS denies permission

Check browser and system privacy settings. On Mac, open System Settings → Privacy & Security and allow Google Chrome for microphone and screen/system audio recording. Restart Chrome after changing permissions.

The transcript shows only Speaker 1

Real speaker names depend on what the meeting platform exposes. If names are not available, Voxly may label speakers as Speaker 1, Speaker 2, etc. Speaker separation is best when the recording contains clear back-and-forth audio and speaker labeling is enabled.

The summary is in the wrong language

Voxly tries to summarize in the detected main language of the meeting. Mixed-language meetings are summarized in the dominant language while keeping important names and terms as spoken.

Pro does not unlock after payment

Open the extension and click Account or Check Pro Now. Stripe may take a short moment to confirm the subscription. Make sure you are logged in with the same email used during checkout.

I canceled my subscription

Pro features lock again when the subscription becomes inactive, canceled, unpaid or past due. Your login can stay connected, but Pro-only exports and long-meeting features are disabled after cancellation.

Free and Pro

Free mode includes Audio Fixer, EQ, saved presets and a short meeting preview.

Pro unlocks full long-meeting transcription, full AI summaries, MP3, Word/PDF and email exports.

You can cancel anytime. Pro access updates based on Stripe subscription status.

Privacy basics

Voxly uses a permission-first recorder page. You choose what tab to record, and microphone access is optional.

Meeting audio is used to create transcripts and summaries only when you start recording and submit it for processing.

Read privacy policy