Voxly support for audio to text, login and billing.
Need help with Voxly? Find quick fixes for browser audio capture, upload transcription, account login, free limits, paid minutes and speaker labels.
Quick support topics
Most Voxly issues are easy to fix by checking login, audio tab playback and remaining minutes.
Login code help
Use your email code to connect free and paid minutes to the correct account.
Recording help
Open the audio tab, press play, then start recording from Voxly.
Billing help
Paid plans unlock through Stripe and show remaining minutes on your account page.
Before contacting support
Try these steps first.
Popular use cases
- Refresh the extension after payment
- Check your account page for remaining minutes
- Make sure the audio tab is playing before recording
- Use a short test first
- Check spam folder for login code emails
- Confirm you are logged in with the same email used for Stripe checkout
Support FAQ
My payment worked but the extension still says free.
Open your Voxly account page, refresh balance, then reopen the extension. Make sure the email matches the Stripe checkout email.
The login code did not arrive.
Check spam/junk and make sure the email address is typed correctly.
How do I contact support?
Email support@wavswap.com with your Voxly account email and a short description of the issue.
Start with free minutes. Upgrade only when you need more.
Install the Voxly Chrome extension, capture browser audio, upload audio/video files, and turn speech into clean text.